🗺️ User Journey Maps¶
This document provides user journey maps for different roles in the GetCimple platform.
Overview¶
User journey maps help us understand how different users interact with GetCimple throughout their compliance management lifecycle.
Key Documents¶
1. Director Journey¶
Goal: Maintain governance oversight of cybersecurity compliance
Key touchpoints:
- Initial onboarding
- Monthly compliance review
- Incident response oversight
- Board reporting preparation [To be documented in detail]
2. Management Team Journey¶
Goal: Efficiently manage compliance implementation
Key touchpoints:
- Daily task management
- Team coordination
- Progress reporting
- Issue escalation [To be documented in detail]
3. Implementation Staff Journey¶
Goal: Complete assigned compliance tasks
Key touchpoints:
- Task assignment notification
- Task execution
- Evidence collection
- Progress updates [To be documented in detail]
4. New Customer Onboarding Journey¶
Goal: Successfully set up GetCimple for their organization
Key touchpoints:
- Account creation
- Organization setup
- User invitations
- Initial assessment [To be documented in detail]
Journey Mapping Components¶
Each journey map includes:
- User Goals: What the user wants to achieve
- Touchpoints: Interactions with the platform
- Pain Points: Frustrations or obstacles
- Opportunities: Areas for improvement
- Emotions: User feelings throughout the journey
Implementation Status¶
Status: Planning phase